Learn more about the Support Platform
In the top right corner of the home page, when you click on your name, you will get the following options:
This menu allows you to access your activities, access your account information, reset your password and log-out from the Vade Secure Tool.
Submit a support request
You can submit a request from the home page using the following link « Submit a request » The following information are required:
CC: You can specify if necessary one or more email addresses in copy of all exchanges.
Subject: Short description of the request
Description: Detailed description of the request
Product: Select the Vade Secure Product in relation to the request.
Type: Choosing a type of request will ensure you to get the best possible response.
Attachments: Feel free to join log extract, screenshots, .csv files, etc…
Access your support request
You can access all your requests from the menu « My activities » available in the top right corner of the home page.
You can research within all your requests and also sort them by state : All / Open/ Awaiting your Reply / Solved.
Interact on your support requests
A notification email is send out every time a Vade Secure agent writes a reply.
You can directly reply by email to add a comment on your request, or access your support request on the Vade Secure Tool using the link provided in the notification.