As attacks become more sophisticated, users must be continually trained in the latest phishing attacks and techniques. In addition to recurring awareness training, contextual training delivered at the moment a user clicks on a malicious email provides instant feedback on the behavior.
Training content that is personalized for the user based on the brand used in the phishing attempt gives the training context, unlike annual trainings that are typically conducted in a group setting and based on generic emails. Ultimately, the training experience will be more significant, and the phishing attempt more memorable than the simulations used in training sessions.
Equally important to phishing prevention is encouraging users to report suspicious emails. This gives IT the opportunity to warn the company about incoming attacks and gives the security operations team the opportunity to use the phishing email to strengthen the email filter.